Legal Information

1. Agreement to Terms

By accessing or using Notren Analytics services, you agree to be bound by these Terms & Conditions. If you disagree with any part of these terms, you may not access our services.

2. Services Provided

Notren Analytics provides business automation consulting, workflow optimization, CRM setup, and related services to small businesses. We reserve the right to modify or discontinue services at any time without notice.

3. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information about your business
• Grant necessary access to systems and tools required for implementation
• Respond to requests for information in a timely manner
• Comply with all applicable laws and regulations

4. Payment Terms

Payment for services is due according to the terms specified in your service agreement. We accept payment via bank transfer, credit card, or other agreed-upon methods. Late payments may result in suspension of services.

5. Intellectual Property

All custom systems, automations, and solutions built for you become your property upon full payment. However, Notren Analytics retains ownership of our proprietary methodologies, templates, and general frameworks.

6. Confidentiality

We treat all client information as confidential and will not disclose it to third parties without your consent, except as required by law or necessary to provide our services.

7. Limitation of Liability

Notren Analytics shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services. Our total liability shall not exceed the amount paid by you for services in the preceding 12 months.

8. Termination

Either party may terminate the service agreement with 30 days written notice. Upon termination, you will be responsible for payment of all services rendered up to the termination date.

9. Changes to Terms

We reserve the right to modify these terms at any time. We will notify clients of significant changes via email. Continued use of our services after changes constitutes acceptance of the new terms.

10. Contact Information

For questions about these Terms & Conditions, please contact us at info@notren.com

1. Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, phone number, and company details
• Business information and workflow data necessary to provide services
• Payment and billing information
• Communications between you and Notren Analytics

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process payments and send transaction confirmations
• Respond to your inquiries and provide customer support
• Send service updates, technical notices, and security alerts
• Analyze usage patterns to improve our offerings

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in delivering our services (e.g., payment processors, email services)
• Professional advisors such as lawyers and accountants
• Law enforcement or regulatory authorities when required by law

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to provide services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing of your information
• Withdraw consent where we rely on it to process your information

7. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, though this may affect functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our website.

10. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us at info@notren.com

1. General Policy

At Notren Analytics, we strive for complete client satisfaction. Our refund policy is designed to be fair to both our clients and our business, recognizing the time and resources invested in custom services.

2. Consultation Calls

Our initial clarity calls are free of charge. There is no fee and therefore no refund applicable for these discovery sessions.

3. Project-Based Services

For one-time project engagements:

• Refunds are available within 7 days of project start if no work has been delivered
• Once custom work has been delivered, refunds are prorated based on work completed
• No refunds are available once a project is 50% complete or more

4. Monthly Retainer Services

For ongoing monthly services:

• You may cancel at any time with 30 days written notice
• Refunds are not provided for the current billing period
• Services will continue through the end of the paid period
• No long-term contracts or cancellation fees

5. Satisfaction Guarantee

If you are not satisfied with our services, we encourage you to contact us immediately. We will work with you to address concerns and, if necessary, make adjustments to ensure you receive value from our partnership.

6. Refund Process

To request a refund:

• Email info@notren.com with your request and reason
• We will review your request within 3 business days
• Approved refunds are processed within 5-10 business days
• Refunds are issued to the original payment method

7. Non-Refundable Items

The following are non-refundable:

• Third-party software licenses or subscriptions purchased on your behalf
• Domain registrations or hosting fees
• Completed training sessions or delivered documentation

8. Disputes

If you dispute a charge with your payment provider before contacting us, we reserve the right to suspend services until the matter is resolved. We encourage direct communication to resolve any issues.

9. Changes to Refund Policy

We may update this Refund Policy from time to time. Changes will not affect existing service agreements unless mutually agreed upon.

10. Questions

If you have questions about our Refund Policy, please contact us at info@notren.com or call us during business hours.